YOU HAVE QUESTIONS--WE HAVE ANSWERS!! PLEASE BE SURE TO READ ALL FAQS AND POLICIES CAREFULLY. HOW MANY PEOPLE ARE TYPICALLY ON A GIVEN TOUR? We generally need to have a minimum of 18 people (sometimes less) in order to hold a tour, afford our bus, etc. For walking tours, the minimum is 6-8 people. Some tours, such as Taco tours, may have over 30 people and we travel on a larger bus. If we do not have a minimum number of people reserved within a day or two of the tour, we may have to cancel the tour and will contact those who have reserved tickets to offer a refund or reschedule for another upcoming tour. We suggest at least 18 people to hold a private tour, and we can usually accommodate up to 35 people on tours.
WHERE DO MOST TOURS MEET? Locations are given to those who hold tickets; all tickets must be purchased in advance. -Most chocolate tours meet at TJ Maxx, 501 W. Belt Line, Richardson, 75080. - Hidden Dallas tours meet at Tom Thumb, 10455 N. Central Expressway, Dallas 75231. -Most winery tours meet at Two Corks and a Bottle, 2650 Laclede, Dallas 75201 in The Quadrangle in Uptown (vicinity McKinney and Routh Streets). -Barbecue, Pizza, Taco and other tours have destinations that are announced to ticket holders. Most are within 3 miles of downtown Dallas. - Christmas Lights, Chocolate & Sips Tours meet at numerous locations around central Dallas, north Dallas, Richardson and Addison. There are often 4-6 tours running at the same time, so different starting locations are needed to avoid confusion. Locations will be given to ticket holders.
KIDS 4 AND UNDER ARE FREE!!--HOW DOES THAT WORK? We can take children 4 and under for free if they can sit on a lap. We can accommodate car seats, but these will be charged as if the child was an adult passenger.
DO WE GET TO GO BEHIND THE SCENES? Some establishments will let us do so; others are not permitted to do so by Texas Board of Health regulations. Generally the owners or managers of a given establishment will talk to our guests and tell them about when they offer, and the processes involved in making their food items.
WHAT IF THE WEATHER IS NOT SO GOOD? Tours will operate rain or shine (even walking tours), unless weather conditions are particularly unfavorable (for example, an ice storm). We will notify you asap if the tour is canceled.
DO WE NEED PHYSICAL TICKETS TO BE ON THE TOUR? We will email meeting place information to you, usually 2-3 days ahead of the tour. There are no physical tickets mailed out. We will call your name at the actual event to verify your presence.
WHAT BEVERAGES DO YOU SERVE ON A TOUR? We typically serve a number of different great beverages onboard, for both adults and others. These are included in the price of the tour. You can also bring your own, provided you only keep these to a minimum. If you have any questions about the specific beverages, contact us at 972-814-5997. We specify wineries and breweries when these are included on the tour.
WHAT IS YOUR CANCELATION/REFUND POLICY? All tickets sold are nonrefundable and cannot be exchanged or rescheduled because we are guaranteeing your space at the event, and we must pay in advance for such things as our motorcoach and food. No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals. Like a concert or sports event, the tour will go on unless Dallas by Chocolate cancels it (due to weather or other factors). However, you may transfer your ticket(s) to someone else if you like; please let us know their name(s) asap. The tour is held rain or shine. If tour fails to meet minimum enrollment, we will contact you to reschedule or offer a prompt refund.
ARE GRATUITIES WELCOME? Of course! Gratuities to your tour guide and driver are very appreciated. Guides work for Dallas by Chocolate and drivers work for the bus company that we use, so separate gratuities for each at the end of the tour are ideal. They work very hard to take care of your every need.
WHAT IF THERE AREN'T ENOUGH PEOPLE WHO HAVE BOOKED A TOUR? Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a scheduled trip and will fully refund affected customers. Generally we require at least 18-20 people to hold a bus tour (8 minimum for a walking tour) in order for it to be a "go." It rarely happens that we need to cancel a tour, but it DOES happen. If that is the case, we will contact you one or two days before the tour and offer you the chance to choose another tour, or obtain a refund from us.
WHEN WILL WE RECEIVE OUR TOUR ITINERARY/MEETING PLACE? You will receive your meeting place information by email several days before the event, but can call 972-814-5997 or 972-442-6963 or email email@example.com if you need the information sooner.
WHAT ARE YOUR POLICIES REGARDING GUEST BEHAVIOR? Our highest priority is the safety and security of our guests. We will not tolerate behavior that is unacceptable in any way. Per TABC guidelines, if we feel that a guest or party is hindering the enjoyment of the tour for others, we reserve the right to call a cab or the police, or to ask that person or persons to leave the tour (no refunds will be given). We will confirm that those drinking alcohol are 21 years of age or older.
YES, WE DO TEAM BUILDING AND OTHER PRIVATE TOURS...ANY DAY OF THE WEEK! Dallas by Chocolate and Dallas Bites! specialize in team building and other private tours, whether it be corporate get-togethers, bachelorette/birthday parties or just socializing. Simple choose a date and we can customize a chocolate, savory, wine or other tour. Minimum 8 people, max. 125 (depending on the tour).We can do a private team building or other tour during the day or evening and at any time, with pickup/dropoff at any location (including hotels, corporate campuses, etc.). If you'd like to schedule a team building or private tour, please contact Dallas by Chocolate at firstname.lastname@example.org